TERMS OF SERVICE
Welcome to Nili! These terms and conditions outline the rules and regulations for the use of Nili's website and services. By accessing this website and using our services, you accept these terms and conditions in full.
Last Updated: January 2025 | Effective Date: January 1, 2025
1. SERVICE DESCRIPTION
Nili operates as a digital platform connecting party enthusiasts with event organizers and venues across India. Our services include:
- Event discovery and browsing
- Secure ticket purchasing and payment processing
- Digital ticket generation and QR code validation
- User account management and preferences
- Social features for connecting with other party-goers
- Event recommendations and personalized content
2. USER RESPONSIBILITIES
Account Registration
- You must be at least 18 years old to create an account
- Provide accurate and complete information during registration
- Maintain the security of your account credentials
- Notify us immediately of any unauthorized account access
Acceptable Use
- Use the platform only for lawful purposes
- Respect other users and maintain appropriate conduct
- Do not share, sell, or transfer tickets without authorization
- Comply with venue rules and event guidelines
- Do not attempt to circumvent security measures
3. TICKET PURCHASE & POLICIES
Purchase Terms
- All ticket sales are final unless otherwise specified
- Prices are displayed in Indian Rupees (INR) and include applicable taxes
- Payment must be completed to secure your ticket
- Tickets are non-transferable unless explicitly allowed by the event organizer
Digital Tickets
- Tickets are delivered digitally via email and your Nili account
- Present the QR code on your mobile device for venue entry
- Screenshots or printed copies may not be accepted
- Lost or deleted tickets can be retrieved from your account
4. CANCELLATION & REFUND POLICY
Customer Cancellations
- 24+ hours before event: Full refund minus processing fee (₹50)
- 12-24 hours before event: 50% refund
- Less than 12 hours: No refund available
Event Cancellations
- Full refund if event is cancelled by organizer
- Alternative event tickets may be offered
- Refunds processed within 5-7 business days
Refund Process
- Request refunds through your account or contact support
- Refunds credited to original payment method
- Processing time: 5-7 business days after approval
5. PRIVACY & DATA PROTECTION
We are committed to protecting your privacy and personal data. Our data practices include:
- Collecting only necessary information for service provision
- Securing data with industry-standard encryption
- Never selling personal information to third parties
- Providing transparency about data usage
- Allowing users to access, modify, or delete their data
For detailed information, please review our Privacy Policy.
6. LIABILITY & DISCLAIMERS
Platform Limitations
- Nili acts as an intermediary between users and event organizers
- We are not responsible for event quality, safety, or organizer conduct
- Service availability may be interrupted for maintenance
- We reserve the right to modify or discontinue features
User Responsibility
- Users attend events at their own risk
- Verify event details independently before attending
- Follow venue safety guidelines and local laws
- Report any issues or concerns promptly